We're very pleased to highlight the attached video.
USPS Proof Of Mailing Manifest
This shows how we have engineered an interface with the US Postal Service to create an acceptance scan with the US Postal Service analagous to the acceptance scan with FedEx and UPS.
Until now, you could tender packages to the US Postal Service and somewhere, inside the mailstream, you'd get the first scan. Sometimes that happened at the moment of tendering, and sometimes it happened thereafter, and nobody had the authority to compel a scan up front.
Our programming now requires the USPS Employee to provide a scan at the moment of tendering the packages. We're using an exisitng form that before now was only available in paper format -- and we've created it (a) for Internet Online Postage (IOP), made it available (b) per customer and (c) per batch of mailings. Those are the breakthroughs.
Having indulged in a brief "Eureka!", we are now changing our website and contracts to inform and instruct customers on required use of the Proof of Mailing Manifest.
Sunday, September 23, 2007
Friday, July 13, 2007
Credit Card Fraud - Beware of This One
David Marcus, the President of the Diamond Club West Coast, Inc., sent this to us, and we thought our readers should be aware.
*******
I thought this was too important to pass by and thought I would forward it. Take the time to read it. You never know, it could happen to you. I checked with our PD and they said yes, they did hear of it.
*******
New Credit Card Scam Snopes.com says this is true. See this site - http://www.snopes.com/crime/warnings/creditcard.asp .
*******
This one is pretty slick since they provide YOU with all the information, except the one piece they want. Note, the callers do not ask for your card number; they already have it. This information is worth reading. By understanding how the VISA & MasterCard Telephone Credit Card Scam works, you'll be better prepared to protect yourself.
One of our employees was called on Wednesday from "VISA," and I was called on Thursday from "Master Card."
The scam works like this: the person calling says, "This is (name), and I'm calling from the Security and Fraud Department at VISA. My Badge number is 12460. Your card h as been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA card which was issued by (name of bank). Did you purchase an Anti-Telemarketing Device for $497.99 from a Marketing company based in Arizona ?"
When you say "No", the caller continues with, "Then we will be issuing a credit to your account. This is a company we have been watching and the charges range from $297 to $497, just under the $500 purchase pattern that flags most cards."
Before your next statement, the credit will be sent to (gives you your address), is that correct?"
You say "yes".
The caller continues: "I will be starting a Fraud investigation. If you have any questions, you should call the 1- 800 number listed on the back of your card (1-800-VISA) and ask for Security. You will need to refer to this Control Number. "
The caller then gives you a 6 digit number. "Do you need me to read it again?"
Here's the IMPORTANT part on how the scam works.
The caller then says, "I need to verify you are in possession of your card."
He'll ask you to "turn your card over and look for some numbers."
There are 7 numbers; the first four are part of your card number, the next 3 are the security numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card. The caller will ask you to read the 3 numbers to him.
After you tell the caller the 3 numbers, he'll say, "That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?"
After you say no, the caller then thanks you and states, "Don't hesitate to call back if you do," and hangs up.
You actually say very little, and they never ask for or tell you the card number. But after we were called on Wednesday, we called back within 20 minutes to ask a question. Are we glad we did!
The REAL VISA Security Department told us it was a scam and in the last 15 minutes a new purchase of $497.99 was charged to our card. We made a real fraud report and closed the VISA account. VISA is reissuing us a new number.
What the scammers want is the 3-digit PIN number on the back of the card. Don't give it to them. Instead, tell them you'll call VISA or MasterCard directly for verification of their conversation. The real VISA told us that they will n ever ask for anything on the card as they already know the information since they issued the card!
If you give the scammers your 3 Digit PIN Number, you think you're receiving a credit. However, by the time you get your statement, you'll see charges for purchases you didn't make, and by then it's almost too late or more difficult actually to file a fraud report.
What makes this more remarkable is that on Thursday, I got a call from a "Jason Richardson of MasterCard" with a word-for-word repeat of the VISA scam. This time I didn't let him finish. I hung up! We filed a police report, as instructed by VISA. The police said they are taking several of these reports daily! They also urged us to tell everybody we know that this scam is happening.
********
Thanks, David!
*******
I thought this was too important to pass by and thought I would forward it. Take the time to read it. You never know, it could happen to you. I checked with our PD and they said yes, they did hear of it.
*******
New Credit Card Scam Snopes.com says this is true. See this site - http://www.snopes.com/crime/warnings/creditcard.asp .
*******
This one is pretty slick since they provide YOU with all the information, except the one piece they want. Note, the callers do not ask for your card number; they already have it. This information is worth reading. By understanding how the VISA & MasterCard Telephone Credit Card Scam works, you'll be better prepared to protect yourself.
One of our employees was called on Wednesday from "VISA," and I was called on Thursday from "Master Card."
The scam works like this: the person calling says, "This is (name), and I'm calling from the Security and Fraud Department at VISA. My Badge number is 12460. Your card h as been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA card which was issued by (name of bank). Did you purchase an Anti-Telemarketing Device for $497.99 from a Marketing company based in Arizona ?"
When you say "No", the caller continues with, "Then we will be issuing a credit to your account. This is a company we have been watching and the charges range from $297 to $497, just under the $500 purchase pattern that flags most cards."
Before your next statement, the credit will be sent to (gives you your address), is that correct?"
You say "yes".
The caller continues: "I will be starting a Fraud investigation. If you have any questions, you should call the 1- 800 number listed on the back of your card (1-800-VISA) and ask for Security. You will need to refer to this Control Number. "
The caller then gives you a 6 digit number. "Do you need me to read it again?"
Here's the IMPORTANT part on how the scam works.
The caller then says, "I need to verify you are in possession of your card."
He'll ask you to "turn your card over and look for some numbers."
There are 7 numbers; the first four are part of your card number, the next 3 are the security numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card. The caller will ask you to read the 3 numbers to him.
After you tell the caller the 3 numbers, he'll say, "That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?"
After you say no, the caller then thanks you and states, "Don't hesitate to call back if you do," and hangs up.
You actually say very little, and they never ask for or tell you the card number. But after we were called on Wednesday, we called back within 20 minutes to ask a question. Are we glad we did!
The REAL VISA Security Department told us it was a scam and in the last 15 minutes a new purchase of $497.99 was charged to our card. We made a real fraud report and closed the VISA account. VISA is reissuing us a new number.
What the scammers want is the 3-digit PIN number on the back of the card. Don't give it to them. Instead, tell them you'll call VISA or MasterCard directly for verification of their conversation. The real VISA told us that they will n ever ask for anything on the card as they already know the information since they issued the card!
If you give the scammers your 3 Digit PIN Number, you think you're receiving a credit. However, by the time you get your statement, you'll see charges for purchases you didn't make, and by then it's almost too late or more difficult actually to file a fraud report.
What makes this more remarkable is that on Thursday, I got a call from a "Jason Richardson of MasterCard" with a word-for-word repeat of the VISA scam. This time I didn't let him finish. I hung up! We filed a police report, as instructed by VISA. The police said they are taking several of these reports daily! They also urged us to tell everybody we know that this scam is happening.
********
Thanks, David!
Sunday, July 8, 2007
Forbidden Word Failsafe
Most shippers of high-value cargo know that typing "forbidden" words on a shipping label - like gold, diamonds, or jewelry - will void their insurance. Virtually every policy states that packages so labeled are excluded from coverage.
So if you ship a package worth $10,000 and address it to The ABC Jewelry Mart, a claim for theft or loss almost certainly will be denied.
In the gem and jewelry industry, most shippers have developed practices that eliminate such "steal me" red flags on labels. For example, they commonly abbreviate "ABC Jewelry Mart" to "ABC J Mart." And if the shipper's company name is Acme Wedding Rings, they abbreviate the return address to "AWR."
The problem is making sure to remember these conventions every time you make a label - or, even tougher, making sure all your employees understand and remember them.
TransGuardian has created a failsafe measure to reduce this risk.
Any time you type a forbidden word on a TransGuardian label (whether it's UPS, FedEx, DHL or the US Postal Service), you'll get a warning in big, red letters notifying you of the red flag words you just typed - BEFORE the label is purchased or printed.
Of course, we cannot block printing labels with forbidden words entirely, because if you must send a package to Bob GOLDblum, 123 JEWELRY Way, DIAMOND, Texas, there's not much you can do about it. The real surname, street name, and city name are indispensible.
But in addition to onscreen red-flag warnings BEFORE the label prints, forbidden word alerts also transmit instantly to TransGuardian security managers, who can review the label contents on their computer screens or pdas and frequently can intervene with a customer to make labels safer before they leave the shipper's premises.
TransGuardian is committed to the intelligent use of technology to guide shippers away from costly errors BEFORE those errors are made.
So if you ship a package worth $10,000 and address it to The ABC Jewelry Mart, a claim for theft or loss almost certainly will be denied.
In the gem and jewelry industry, most shippers have developed practices that eliminate such "steal me" red flags on labels. For example, they commonly abbreviate "ABC Jewelry Mart" to "ABC J Mart." And if the shipper's company name is Acme Wedding Rings, they abbreviate the return address to "AWR."
The problem is making sure to remember these conventions every time you make a label - or, even tougher, making sure all your employees understand and remember them.
TransGuardian has created a failsafe measure to reduce this risk.
Any time you type a forbidden word on a TransGuardian label (whether it's UPS, FedEx, DHL or the US Postal Service), you'll get a warning in big, red letters notifying you of the red flag words you just typed - BEFORE the label is purchased or printed.
Of course, we cannot block printing labels with forbidden words entirely, because if you must send a package to Bob GOLDblum, 123 JEWELRY Way, DIAMOND, Texas, there's not much you can do about it. The real surname, street name, and city name are indispensible.
But in addition to onscreen red-flag warnings BEFORE the label prints, forbidden word alerts also transmit instantly to TransGuardian security managers, who can review the label contents on their computer screens or pdas and frequently can intervene with a customer to make labels safer before they leave the shipper's premises.
TransGuardian is committed to the intelligent use of technology to guide shippers away from costly errors BEFORE those errors are made.
Monday, June 25, 2007
Trade Risk Coverage - Now Insure Your Receivables Against Bankruptcy, Default & Even Slow Pay
TransGuardian has just launched Trade Risk Coverage (TRC).
Insure your receivables against default, bankruptcy, absconding, legal judgments & slow-pay, up to $5 million per qualified buyer. Selectively cover buyers.
Here's how it works:
Search TransGuardian's Buyer Database to see if the Buyer you want to sell merchandise to is already approved for trade Risk Coverage.
If not, request Trade Risk Approval for your potential Buyer. (This is free and may take overnight to several days, depending on the data available for your potential Buyer.)
Once your Buyer is in the Database, submit the transaction amount you want to cover.
If your Buyer is approved for the desired amount, use the Commercial Insured Trade Agreement (CITA) in place of a commercial invoice or memo.
Type in the transaction value and delivery details and submit the CITA to TransGuardian. Trade Risk Coverage will be bound and confirmed online.
When the Buyer pays you (in full or in part), record the payments in the TRC History.
In case of default or slow payment, call TransGuardian to submit a claim. Claims typically are paid within 60 days.
The premium for TRC is $0.725 per $100, which includes not only receivables insurance, but transit insurance. This means that on $10,000 the premium would be $72.50 to insure both transit and the account receivable...compare the cost of $22-$50 simply to insure shipping with various shipping insurance providers.
TRC is available for terms of 120 days. If the Buyer is approved, you can buy a second and third term of 120 days each, at the same rate of premium.
To understand how this may be worthwhile, consider the following example:
1. You sell $100,000 to your Buyer and pay TRC/shipping insurance through TransGuardian of $725 (remember, you would pay $220 to $500 for shipping insurance alone through other service providers).
2. After 110 days, your Buyer has paid off $70,000. But you're not comfortable leaving the $30,000 balance uninsured. So you buy a second term of TRC for another 120 at a cost of $217.50.
3. After 230 days, your Buyer has paid off an additional $20,000, leaving a balance of $10,000. You feel he probably will pay, but it bothers you that he's taken all this time to pay off the whole balance, so to be safe, you secure a final term of TRC for another 120 at a cost of $72.50.
Before each term of TRC expires, you will receive multiple emails advising you that the term is about to expire and that you should consider filing a claim before the term is up.
TransGuardian can also assist with slow-pay, both for TRC transactions and for old outstanding receivables not covered by TRC.
Insure your receivables against default, bankruptcy, absconding, legal judgments & slow-pay, up to $5 million per qualified buyer. Selectively cover buyers.
Here's how it works:
Search TransGuardian's Buyer Database to see if the Buyer you want to sell merchandise to is already approved for trade Risk Coverage.
If not, request Trade Risk Approval for your potential Buyer. (This is free and may take overnight to several days, depending on the data available for your potential Buyer.)
Once your Buyer is in the Database, submit the transaction amount you want to cover.
If your Buyer is approved for the desired amount, use the Commercial Insured Trade Agreement (CITA) in place of a commercial invoice or memo.
Type in the transaction value and delivery details and submit the CITA to TransGuardian. Trade Risk Coverage will be bound and confirmed online.
When the Buyer pays you (in full or in part), record the payments in the TRC History.
In case of default or slow payment, call TransGuardian to submit a claim. Claims typically are paid within 60 days.
The premium for TRC is $0.725 per $100, which includes not only receivables insurance, but transit insurance. This means that on $10,000 the premium would be $72.50 to insure both transit and the account receivable...compare the cost of $22-$50 simply to insure shipping with various shipping insurance providers.
TRC is available for terms of 120 days. If the Buyer is approved, you can buy a second and third term of 120 days each, at the same rate of premium.
To understand how this may be worthwhile, consider the following example:
1. You sell $100,000 to your Buyer and pay TRC/shipping insurance through TransGuardian of $725 (remember, you would pay $220 to $500 for shipping insurance alone through other service providers).
2. After 110 days, your Buyer has paid off $70,000. But you're not comfortable leaving the $30,000 balance uninsured. So you buy a second term of TRC for another 120 at a cost of $217.50.
3. After 230 days, your Buyer has paid off an additional $20,000, leaving a balance of $10,000. You feel he probably will pay, but it bothers you that he's taken all this time to pay off the whole balance, so to be safe, you secure a final term of TRC for another 120 at a cost of $72.50.
Before each term of TRC expires, you will receive multiple emails advising you that the term is about to expire and that you should consider filing a claim before the term is up.
TransGuardian can also assist with slow-pay, both for TRC transactions and for old outstanding receivables not covered by TRC.
Wednesday, May 23, 2007
Your Best Friend: The Other Carrier's Rep
Once a man died and, to his surprise, found that he had the choice of Heaven or Hell. An angel showed him Heaven, a place of peace, beauty, and dignified joy. Satan showed him Hell, an endless riot of wine, women and song. A little sheepishly, the man said that he’d take Hell. The next day, he found himself in a chasm of endless fire, gnawing worms, and haunting despair. He complained to Satan, “Where’s your truth in advertising?” Satan smiled and said, “Yesterday you were a prospect. Today you are a customer.”
That’s how it is with your current parcel carrier. Guess who gets all the latest savings and incentives? The company who’s shipping with another carrier!
Logistics is one of the greatest expenses in the gem and jewelry industry. Because many businesses in this trade are small operations, they don’t have the time to analyze various methods of shipping and choose the best. They tend to build a relationship with one carrier or one consolidator and stick with them. That relationship often becomes one of friendship and trust - or so you think...
The problem is that the worst friend you have in the world is the sales rep from your current consolidator or carrier.
The rep already calling on you is that last person to tell you that you are entitled to lower rates, increased incentives, and reduced accessorial charges. Remember, the carrier values the rep based on how much money he or she can charge you, not on how much you can save.
To make matters worse, the big carriers often treat their customers with threats and arrogance. They know shipping is your lifeline, so they badmouth the competition and create a sense of fear.
One customer told us, “My carrier threatened to raise my freight rates if I didn’t insure with them.” Of course, there’s no such provision in the carrier contract, and there are dozens, if not hundreds, of other customers using the exact same association discounts and using third-party insurance within a half-mile radius of this same business. But it shows how the sales rep treats an existing customer: like a hostage, not a valued source of business.
The smart way is to have relationships with the three major carries, UPS, FedEx, and DHL, as well as with the US Postal Service. And let each of them know you have a good rapport with the others.
Having a sole relationship with a freight consolidator is no solution, either, because consolidators have the same motivation as carrier reps – to charge you the most money they can for freight. So they steer you towards the carrier that gives them, not you, the best deal.
What makes you think you couldn’t get the same deal through the carrier directly? Probably nothing but the fact that you’ve never asked.
Listen, if you’re paying $10 per package through a consolidator for UPS or FedEx, guess what? The carrier is charging $9 to the consolidator. Don’t you think that UPS or FedEx would rather have your business for $10 if you worked directly with them? Better yet, if you’re using FedEx through a consolidator, see what you can get through UPS without the consolidator…then go back and ask FedEx to match it.
The truth is, no one carrier is best everywhere. You need the options that all four provide for different circumstances.
That’s why TransGuardian presents all four major carriers, UPS, FedEx, DHL and the USPS, to you through our carrier-neutral website. That’s why we bring you competitive Secure Transit Coverage, Trade Risk Coverage, and Virtual COD…as support services, without marking up freight.
Are rate-shopping and carrier comparison a lot of trouble to go to? Well, we’re trying to make it easy for you.
I was just visiting with a major customer in the Southeast. The purpose of my visit was to further integrate TransGuardan's services to his sales and inventory management software. But the CFO told me, "I want to talk to you about prices after you finish with my IT guys." Well, you know what he had in mind. He wasn't hoping I'd find a way to raise them!
But I had laid down some proposed guidelines for his programmers, choosing less expensive freight options for their various package profiles. They agreed that these would suit their customer expectations perfectly.
When the CFO came back into the conference room in the afternoon, his IT guys said, "We just saved $120,000 a year." Instead of sweating over pricing, we went to dinner and talked about our future together.
If shipping is, in fact, one of your top two expenses (along with insurance), analyzing your options may be some of the most profitable effort you can expend.
That’s how it is with your current parcel carrier. Guess who gets all the latest savings and incentives? The company who’s shipping with another carrier!
Logistics is one of the greatest expenses in the gem and jewelry industry. Because many businesses in this trade are small operations, they don’t have the time to analyze various methods of shipping and choose the best. They tend to build a relationship with one carrier or one consolidator and stick with them. That relationship often becomes one of friendship and trust - or so you think...
The problem is that the worst friend you have in the world is the sales rep from your current consolidator or carrier.
The rep already calling on you is that last person to tell you that you are entitled to lower rates, increased incentives, and reduced accessorial charges. Remember, the carrier values the rep based on how much money he or she can charge you, not on how much you can save.
To make matters worse, the big carriers often treat their customers with threats and arrogance. They know shipping is your lifeline, so they badmouth the competition and create a sense of fear.
One customer told us, “My carrier threatened to raise my freight rates if I didn’t insure with them.” Of course, there’s no such provision in the carrier contract, and there are dozens, if not hundreds, of other customers using the exact same association discounts and using third-party insurance within a half-mile radius of this same business. But it shows how the sales rep treats an existing customer: like a hostage, not a valued source of business.
The smart way is to have relationships with the three major carries, UPS, FedEx, and DHL, as well as with the US Postal Service. And let each of them know you have a good rapport with the others.
Having a sole relationship with a freight consolidator is no solution, either, because consolidators have the same motivation as carrier reps – to charge you the most money they can for freight. So they steer you towards the carrier that gives them, not you, the best deal.
What makes you think you couldn’t get the same deal through the carrier directly? Probably nothing but the fact that you’ve never asked.
Listen, if you’re paying $10 per package through a consolidator for UPS or FedEx, guess what? The carrier is charging $9 to the consolidator. Don’t you think that UPS or FedEx would rather have your business for $10 if you worked directly with them? Better yet, if you’re using FedEx through a consolidator, see what you can get through UPS without the consolidator…then go back and ask FedEx to match it.
The truth is, no one carrier is best everywhere. You need the options that all four provide for different circumstances.
That’s why TransGuardian presents all four major carriers, UPS, FedEx, DHL and the USPS, to you through our carrier-neutral website. That’s why we bring you competitive Secure Transit Coverage, Trade Risk Coverage, and Virtual COD…as support services, without marking up freight.
Are rate-shopping and carrier comparison a lot of trouble to go to? Well, we’re trying to make it easy for you.
I was just visiting with a major customer in the Southeast. The purpose of my visit was to further integrate TransGuardan's services to his sales and inventory management software. But the CFO told me, "I want to talk to you about prices after you finish with my IT guys." Well, you know what he had in mind. He wasn't hoping I'd find a way to raise them!
But I had laid down some proposed guidelines for his programmers, choosing less expensive freight options for their various package profiles. They agreed that these would suit their customer expectations perfectly.
When the CFO came back into the conference room in the afternoon, his IT guys said, "We just saved $120,000 a year." Instead of sweating over pricing, we went to dinner and talked about our future together.
If shipping is, in fact, one of your top two expenses (along with insurance), analyzing your options may be some of the most profitable effort you can expend.
Saturday, May 5, 2007
The Great Package Race: DHL Smacks the Competition
Georgia Tech’s School of Industrial and Systems Engineering just conducted the 2007 Great Package Race.
The goal was to test the three major private carriers to see which could deliver a package to remote and challenging destinations most quickly and in the best condition.
They sent identical boxes by UPS, DHL and FedEx from Atlanta, Georgia to
The carriers were unaware that the race was even going on. They picked up the parcels April 13, and students tracked them online as they traversed oceans, rivers, and jungles. Some destinations, with no official street address, required last-mile delivery by bicycle!
DHL stomped the competition, delivering first to 3 out of 5 destinations and finishing second at the remaining two. FedEx and UPS each came in first at one destination.
“Most packages arrived within a week or two, but one has yet to be delivered or returned, and the mistakes in delivery were often entertaining,” wrote LiveScience.com “One package was sent back-and-forth across the Atlantic nine times before it was delivered, and another was sent to Costa Rica instead of Croatia.
“And just as in a road race, the sprint to the finish proved the most difficult part of the package’s journey, as packages usually arrived in the general vicinity of their destination, but then finding the exact locale was harder.” (http://www.livescience.com/othernews/070502_package_race.html).
TransGuardian insures DHL, UPS, FedEx, the USPS and Canada Post up to $150,000 per package, because we believe that the informed shipper uses the strengths and avoids the weaknesses of every carrier option.
The goal was to test the three major private carriers to see which could deliver a package to remote and challenging destinations most quickly and in the best condition.
They sent identical boxes by UPS, DHL and FedEx from Atlanta, Georgia to
- Yangon, Myanmar
- Tikrit, Iraq (a center of the Sunni insurgency)
- Floranopolis, Brazil (a small island)
- Harare, Zimbabwe and
- Apia, Samoa
The carriers were unaware that the race was even going on. They picked up the parcels April 13, and students tracked them online as they traversed oceans, rivers, and jungles. Some destinations, with no official street address, required last-mile delivery by bicycle!
DHL stomped the competition, delivering first to 3 out of 5 destinations and finishing second at the remaining two. FedEx and UPS each came in first at one destination.
“Most packages arrived within a week or two, but one has yet to be delivered or returned, and the mistakes in delivery were often entertaining,” wrote LiveScience.com “One package was sent back-and-forth across the Atlantic nine times before it was delivered, and another was sent to Costa Rica instead of Croatia.
“And just as in a road race, the sprint to the finish proved the most difficult part of the package’s journey, as packages usually arrived in the general vicinity of their destination, but then finding the exact locale was harder.” (http://www.livescience.com/othernews/070502_package_race.html).
TransGuardian insures DHL, UPS, FedEx, the USPS and Canada Post up to $150,000 per package, because we believe that the informed shipper uses the strengths and avoids the weaknesses of every carrier option.
Tuesday, April 24, 2007
Someone to Watch Over You
"Hello, this is Greg Finck from TransGuardian. May I speak to Ellie in shipping?"
"This is Ellie..."
"Hi, Ellie, I see that two minutes ago you logged in a shipment by Express Mail to the XYZ Company in Palm Beach, Florida with a value of $75,000. I was just calling to ensure that you have used the proper security packaging with that."
"Who is this?"
"Greg Finck with TransGuardian."
"Um...we usually speak to Joe Rodriguez..."
"Yes, he's our Manager in Los Angeles. But I'm at the TransGuardian Security Center in Utah, and your shipment just flashed on our screens and pdas, because of its high value. To be fully covered, you need to package that either in a Digital SmartBox or in a 'turtle' with numbered seals. Do you have our security packaging?"
"Yes, Joe provided us with that. But I just put this in a regular box. Should I re-package it?"
"Absolutely, if you want it fully covered. And, Ellie?"
"Yes, Greg?"
"You also put 'Bob's diamonds' in the reference field."
"I did?"
"Yes, you did. That's the other reason I called. If you put any reference to gems, diamonds, gold, or any valuable item on the shipping label, you void your coverage."
"Oh, that's right!"
"So please cancel and re-do your label, use the security packaging, and omit any reference to diamonds in the reference field."
"OK, Greg. And..thank you!"
TransGuardian not only covers the value you declare for high-value packages...our powerful report programming analyzes shipping trends real-time.
When any TransGuardian member ships a package with a declared value over $50,000, our Security Center in Utah receives an immediate flash with all the package-level details.
A TransGuardian representative will then call the shipper to enquire if the appropriate security measures are being taken with that package.
Appropriate security measures include use of a Digital SmartBox or a "turtle" (a blow-molded security case with numbered security seals).
If not, we'll advise you how to get the required security packaging to ensure that your shipment is fully covered.
Also, if there is a pattern of losses with a certain carrier to or through a certain ZIP Code, our programming is designed to detect it quickly. If the pattern warrants it, we can turn off certain carriers to certain ZIP Codes on certain days.
That way, your shipping operator doesn't have to rely on his or her ability to judge the risk of certain destinations or shipping methods; if a loss pattern emerges, that option will simply become unavailable through TransGuardian.
A diamond may be forever...but it should get there overnight...safely.
"This is Ellie..."
"Hi, Ellie, I see that two minutes ago you logged in a shipment by Express Mail to the XYZ Company in Palm Beach, Florida with a value of $75,000. I was just calling to ensure that you have used the proper security packaging with that."
"Who is this?"
"Greg Finck with TransGuardian."
"Um...we usually speak to Joe Rodriguez..."
"Yes, he's our Manager in Los Angeles. But I'm at the TransGuardian Security Center in Utah, and your shipment just flashed on our screens and pdas, because of its high value. To be fully covered, you need to package that either in a Digital SmartBox or in a 'turtle' with numbered seals. Do you have our security packaging?"
"Yes, Joe provided us with that. But I just put this in a regular box. Should I re-package it?"
"Absolutely, if you want it fully covered. And, Ellie?"
"Yes, Greg?"
"You also put 'Bob's diamonds' in the reference field."
"I did?"
"Yes, you did. That's the other reason I called. If you put any reference to gems, diamonds, gold, or any valuable item on the shipping label, you void your coverage."
"Oh, that's right!"
"So please cancel and re-do your label, use the security packaging, and omit any reference to diamonds in the reference field."
"OK, Greg. And..thank you!"
TransGuardian not only covers the value you declare for high-value packages...our powerful report programming analyzes shipping trends real-time.
When any TransGuardian member ships a package with a declared value over $50,000, our Security Center in Utah receives an immediate flash with all the package-level details.
A TransGuardian representative will then call the shipper to enquire if the appropriate security measures are being taken with that package.
Appropriate security measures include use of a Digital SmartBox or a "turtle" (a blow-molded security case with numbered security seals).
If not, we'll advise you how to get the required security packaging to ensure that your shipment is fully covered.
Also, if there is a pattern of losses with a certain carrier to or through a certain ZIP Code, our programming is designed to detect it quickly. If the pattern warrants it, we can turn off certain carriers to certain ZIP Codes on certain days.
That way, your shipping operator doesn't have to rely on his or her ability to judge the risk of certain destinations or shipping methods; if a loss pattern emerges, that option will simply become unavailable through TransGuardian.
A diamond may be forever...but it should get there overnight...safely.
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