TransGuardian and USPS Save $5K Parcel

One of TransGuardian's New York diamond dealer clients sent a parcel on Thursday, December 14, to a recipient in Palm Springs. The client insured the parcel for $5,000. So far, so good. Then, at 10 PM New York time the client called TransGuardian's Senior Account Manager in New York, Paul Freedman. The problem: the client had just learned information about the buyer strongly suggesting that the transaction was fraudulent. The sender wanted to retrieve the parcel urgently, if at all possible. Consider that the time was late at night on the Thursday of the week before Christmas. Intercepting this parcel was far from a sure thing! Paul called Madlene Moseley, TransGuardian's COO, at 11 PM EST, who phoned the US Postmaster in Palm Springs the next morning. The tracking record showed that the Express Mail parcel had reached its destination - a rented PO Box at a local Mail and Parcel Center. An employee of the center had signed for the parcel, so the term of the transit insurance was up - the parcel had reached its destination in perfect safety. The problem was the recipient was suspected of fraud - if the recipient got ahold of that parcel, TransGaurdian's client would almost certainly lose $5,000. Madlene and the Postmaster agreed on a course of action. The Postmaster personally went to the Mail and Parcel Center and recovered the parcel. The parcel was returned to sender and traveled safely back to TransGuardian's office c/o of the Diamond Dealers Club of NY at 580 Fifth Avenue, 10th Floor, New York NY 10036. The client collected his parcel safely at TransGuardian's DDC office and said, "You guys are the BEST! I'm telling everyone on the street there's nobody like TransGuardian." And while we'd be the last to argue with this sentiment, we want to add that there's nobody like the US Postal Service. We have found again and again that the vast majority of USPS workers have proven willing and eager to support us and our clients above and beyond the call of duty. This is the busiest time of year for the USPS. That Palm Springs Postmaster undoubtedly had 1,000 pressing matters. But one client's parcel at risk was important enough to take action personally. Nothing against other carriers - but when shipments go wrong, and this happens with every carrier, we have consistently found that the combination of TransGuardian's risk mitigation software and the people and procedures of the US Postal Service is hard to beat.