Someone to Watch Over You

"Hello, this is Greg Finck from TransGuardian. May I speak to Ellie in shipping?"

"This is Ellie..."

"Hi, Ellie, I see that two minutes ago you logged in a shipment by Express Mail to the XYZ Company in Palm Beach, Florida with a value of $75,000. I was just calling to ensure that you have used the proper security packaging with that."

"Who is this?"

"Greg Finck with TransGuardian."

"Um...we usually speak to Joe Rodriguez..."

"Yes, he's our Manager in Los Angeles. But I'm at the TransGuardian Security Center in Utah, and your shipment just flashed on our screens and pdas, because of its high value. To be fully covered, you need to package that either in a Digital SmartBox or in a 'turtle' with numbered seals. Do you have our security packaging?"

"Yes, Joe provided us with that. But I just put this in a regular box. Should I re-package it?"

"Absolutely, if you want it fully covered. And, Ellie?"

"Yes, Greg?"

"You also put 'Bob's diamonds' in the reference field."

"I did?"

"Yes, you did. That's the other reason I called. If you put any reference to gems, diamonds, gold, or any valuable item on the shipping label, you void your coverage."

"Oh, that's right!"

"So please cancel and re-do your label, use the security packaging, and omit any reference to diamonds in the reference field."

"OK, Greg. And..thank you!"

TransGuardian not only covers the value you declare for high-value packages...our powerful report programming analyzes shipping trends real-time.

When any TransGuardian member ships a package with a declared value over $50,000, our Security Center in Utah receives an immediate flash with all the package-level details.

A TransGuardian representative will then call the shipper to enquire if the appropriate security measures are being taken with that package.

Appropriate security measures include use of a Digital SmartBox or a "turtle" (a blow-molded security case with numbered security seals).

If not, we'll advise you how to get the required security packaging to ensure that your shipment is fully covered.

Also, if there is a pattern of losses with a certain carrier to or through a certain ZIP Code, our programming is designed to detect it quickly. If the pattern warrants it, we can turn off certain carriers to certain ZIP Codes on certain days.

That way, your shipping operator doesn't have to rely on his or her ability to judge the risk of certain destinations or shipping methods; if a loss pattern emerges, that option will simply become unavailable through TransGuardian.

A diamond may be forever...but it should get there overnight...safely.