August 5, 2010, Los Angeles. Earlier this year, Miles Franklin experienced the loss of two precious metals shipments sent under TransGuardian.com’s Declared Value Coverage. In May 2010, Wells Fargo Insurance Services delivered a check for $18,000 which TransGuardian.com presented to Miles Franklin for full coverage of the claim.
In July 2010, Miles Franklin sent an $82,000 package via one of the two major small parcel carriers. TransGuardian’s pro-active tracking made early detection of a break in the online scanning record. TransGuardian’s team contacted the carrier’s internal security department, who began a search in their system. TransGuardian’s special sealed security packaging, used invisibly on the interior of the Express Box, made the search among millions of parcels feasible and positive identification possible.
After several days of working literally round the clock with the carrier’s security personnel, the parcel was found. Photos of the seal number and security packaging confirmed ownership. TransGuardian’s NY representative, Paul Freedman, traveled to the carrier’s hub and verified the inventory before re-labeling the packaging and forwarding it to the ultimate consignee under TransGuardian’s Declared Value Coverage. TransGuardian kept in constant contact with the shipper, carrier, and recipient all the way through the crisis until obtaining a successful proof of delivery.
Jackie Dahl of Miles Franklin wrote:
“It is with pleasure to write a reference for Transguardian. In the enormous world shipping and delivery companies, and the vast operations that are necessary for those companies, it has been very comforting and uncomplicated to have Transguardian there to assist in getting things done.
“First, buying Transguardian services online for an individual shipment has been very user friendly. In the event there is a question, TransGuardian’s customer service has been superb. Further, the necessary tracking reports for shipping are automatic, without needing to sign onto a web site.
“Next, the service TransGuardian has provided for any issue or concern has been beyond superior. The personalized handling and follow-through cannot be found anywhere else. TransGuardian’s personnel have been immediately reachable, and the consequent communication instantaneous. Individualized solutions have always been presented, with minimal action required on my part for resolution.
“Needless to say, I can only provide positive feedback regarding my interaction with Transguardian. Please don’t hesitate to contact me, if I can provide further information.
Sincerely,
Jackie Dahl
Miles Franklin, Precious Metals Brokers
1.800.822.8080
http://www.milesfranklin.com/"
Thursday, August 5, 2010
Wednesday, July 28, 2010
TransGuardian Delivers $1,100 Claim Check to Neon Gems
TransGuardian has had the privilege of serving Neon Gems of Los Angeles since 2007.
"Even small losses, like this one, feel discouraging to shippers in our industry, and we try to be as supportive and pro-active in managing claims as possible," said TransGuardian's Madlene Moseley. "We were able to collect all the relevant information online and process it smoothly. We delivered the claim check prior to the promised deadline."
TransGuardian.com was founded in 2005 and is the creator of the SNAP - America's Best Online Secure Shipping wizard.
"Even small losses, like this one, feel discouraging to shippers in our industry, and we try to be as supportive and pro-active in managing claims as possible," said TransGuardian's Madlene Moseley. "We were able to collect all the relevant information online and process it smoothly. We delivered the claim check prior to the promised deadline."
TransGuardian.com was founded in 2005 and is the creator of the SNAP - America's Best Online Secure Shipping wizard.
Monday, July 26, 2010
TransGuardian.com Presents $18,000 Claim Check Los Angeles Area Precious Metals Refinery
July 26, 2010, Los Angeles. On behalf of TransGuardian.com, Madlene Moseley and Rima Hagopian presented a claim check for $18,000 to an LA-based precious metals refinery for a precious metals parcel that was lost in transit while covered by TransGuardian.com.
"We always emphathize when a client experiences a transit loss," said Ms. Hagopian, "Being there to protect their interest is what we're all about."
Wells Fargo Insurance Services, the largest provider in the transportation industry, brokers TransGuardian.com’s declared value coverage.
The refinery has provided precious metal products and refining services to the jewelry, pawn, electronics, dental, and mining industries for several decades.
TransGuardian.com, founded in 2005, is the creator of the original Online Best-Way Shipping Wizard, with 20 carrier services on demand and coverage up to $150,000 per parcel.
END
"We always emphathize when a client experiences a transit loss," said Ms. Hagopian, "Being there to protect their interest is what we're all about."
Wells Fargo Insurance Services, the largest provider in the transportation industry, brokers TransGuardian.com’s declared value coverage.
The refinery has provided precious metal products and refining services to the jewelry, pawn, electronics, dental, and mining industries for several decades.
TransGuardian.com, founded in 2005, is the creator of the original Online Best-Way Shipping Wizard, with 20 carrier services on demand and coverage up to $150,000 per parcel.
END
Jim and Madlene Moseley of TransGuardian.com Meet Crown Prince Reza Pahlavi
Reza Pahlavi, Crown Prince of IRan
On July 22, 2010, Jim and Madlene Moseley of TransGuardian.com (www.transguardian.com) attended the Orange County World Affairs Council (www.worldaffairscouncil.org) Dinner honoring the exiled Iranian Crown Prince Reza Pahlavi (http://www.rezapahlavi.org).
The Moseleys were guests of Thomas L. Phillips, Chairman and Founder of Eagle Publishing, who published Reza Pahlavi's recent book, Winds of Change (www.amazon.com/exec/obidos/ASIN/089526191X/qid=1010350942/ref=sr_11_0_1/103-0826273-3570201), under the Regnery imprimatur.
Reza Pahlavi was born in Tehran, Iran on October 31, 1960 to the late Shah of Iran and Empress Farah Pahlavi. As Crown Prince of Iran and the oldest of four siblings, he left Iran at the age of 17 for air force training, during which time the establishment of the clerical regime in Iran prevented his return to his homeland. Despite being forced to live in exile, Reza Pahlavi’s commitment and patriotic duty to Iran endures. He now resides in Bethesda, Maryland.
Madlene Moseley was born in Tehran, Iran. Her family came to Los Angles in 1978. She became a US citizen when the establishment of the Iranian clerical regime made return to Iran, her family's homeland since 1590, impossible.
"I was very impressed meeting the Crown Prince," said Madlene. "I was pleasantly surprised at his humane, intelligent and candid demeanor. I was moved to thank him at the end of the evening for the fact that his father's government always made our family feel safe in Iran, even though we belonged to the Armenian Christian minority."
"We exhibited autographed copies of Winds of Change at TransGuardian's Client Appreciation Day in Los Angeles on July 23," said Jim Moseley. "Many of our Persian Jewish clients actually kissed the cover of the book. It gave me pause. I had a long talk with one of our clients, Hersel Ahdout of the International House Platinum, who agreed with Madlene. He said he remembered how one day as a schoolboy in Tehran, neighborhood toughs surrounded the Jewish school to beat up the students. One call to the authorities brought the police in minutes to disperse the threat. He said that Imperial rule wasn't perfect, but it kept everyone safe."
Madlene said, "I liked Reza Pahlavi's reply when a member of the audience asked what role he wanted in Iran's political future. He said in his unscripted remarks, 'What I want above all is the freedom of Iranians to choose what they want. I will fight to to the death for your right to vote against me, because I must count on your devotion to fight for my right to vote against you. Whether you are a monarachist, a republican, a communist, a theocrat, or an atheist - the bottom line for me is that Iranians be free to choose.'"
On July 22, 2010, Jim and Madlene Moseley of TransGuardian.com (www.transguardian.com) attended the Orange County World Affairs Council (www.worldaffairscouncil.org) Dinner honoring the exiled Iranian Crown Prince Reza Pahlavi (http://www.rezapahlavi.org).
The Moseleys were guests of Thomas L. Phillips, Chairman and Founder of Eagle Publishing, who published Reza Pahlavi's recent book, Winds of Change (www.amazon.com/exec/obidos/ASIN/089526191X/qid=1010350942/ref=sr_11_0_1/103-0826273-3570201), under the Regnery imprimatur.
Reza Pahlavi was born in Tehran, Iran on October 31, 1960 to the late Shah of Iran and Empress Farah Pahlavi. As Crown Prince of Iran and the oldest of four siblings, he left Iran at the age of 17 for air force training, during which time the establishment of the clerical regime in Iran prevented his return to his homeland. Despite being forced to live in exile, Reza Pahlavi’s commitment and patriotic duty to Iran endures. He now resides in Bethesda, Maryland.
Madlene Moseley was born in Tehran, Iran. Her family came to Los Angles in 1978. She became a US citizen when the establishment of the Iranian clerical regime made return to Iran, her family's homeland since 1590, impossible.
"I was very impressed meeting the Crown Prince," said Madlene. "I was pleasantly surprised at his humane, intelligent and candid demeanor. I was moved to thank him at the end of the evening for the fact that his father's government always made our family feel safe in Iran, even though we belonged to the Armenian Christian minority."
"We exhibited autographed copies of Winds of Change at TransGuardian's Client Appreciation Day in Los Angeles on July 23," said Jim Moseley. "Many of our Persian Jewish clients actually kissed the cover of the book. It gave me pause. I had a long talk with one of our clients, Hersel Ahdout of the International House Platinum, who agreed with Madlene. He said he remembered how one day as a schoolboy in Tehran, neighborhood toughs surrounded the Jewish school to beat up the students. One call to the authorities brought the police in minutes to disperse the threat. He said that Imperial rule wasn't perfect, but it kept everyone safe."
Madlene said, "I liked Reza Pahlavi's reply when a member of the audience asked what role he wanted in Iran's political future. He said in his unscripted remarks, 'What I want above all is the freedom of Iranians to choose what they want. I will fight to to the death for your right to vote against me, because I must count on your devotion to fight for my right to vote against you. Whether you are a monarachist, a republican, a communist, a theocrat, or an atheist - the bottom line for me is that Iranians be free to choose.'"
TransGuardian’s Insured Parcel Software Solves the Problem of Last-Minute Shipping Crunch
July 26, 2010, Los Angeles. Jewelers shipping insured parcels via FedEx, UPS, or the US Postal Service often face an end-of-day crunch - getting the packages labeled and out the door for overnight delivery before the courier cutoff time.
On the West Coast, carrier cutoffs are earlier than on the East Coast. The West Coast time zone is three hours earlier than Eastern Standard Time. All carrier planes have to leave the West Coast by around 7 PM to rendezvous at the Louisville or Memphis shipping hubs with the cargo planes departing the East Coast. East Coast planes can take off at 9 PM or later and still make the 1 AM cargo sortation.
The difference in time zones allows the West Coast jewelry business to fill client orders three hours later than their East Coast counterparts. That’s a big advantage. But West Coast jewelers also have an earlier, tighter shipping window at the end of the business day. That’s a big problem.
In the jewelry business, suppliers frequently receive orders early in the day. They know what they want to send out before the day ends. The problem is that, with the high price of gold, few suppliers can afford to keep all possible styles of settings and mountings in stock. So when a buyer asks for an item, frequently the supplier orders the mounting or setting from another vendor. Often it is made from scratch to suit the order. That means that the supplier may place the order at 11 AM, supply the gemstones, and then nag the setting manufacturer all day to get the finished item cast, polished and packed before the tight parcel pick up deadline.
When the finished merchandise arrives at the shipping desk, the scramble begins - pack it, make the label, declare the correct and final value for shipping insurance, declare the correct weight, and get the carrier's acceptance scan in time to make the cutoff for overnight delivery. The last few minutes of the day can be chaos, especially knowing that if you can’t get the goods to the buyer overnight, your competitor will!
TransGuardian's shipping software solves the problem with two new features called Parcel Queuing and Parcel Templates. Here's how they work:
Parcel Queuing
1. You get an order at 11 AM.
2. You create the shipment label, including declared value for parcel insurance, at 11:15 AM.
3. Rather than buy and print the label, you save it as a Queued Parcel (with an easily recognizable nickname).
4. At 5:15 PM, the merchandise arrives.
5. You choose the Queued Parcel from the TransGuardian software drop-down menu.
6. Make any last-minute changes.
7. Buy the label, print it, affix it to the package, and ship. No more end-of-day shipping crunch!
You can create, save, edit, and delete a custom library of Parcel Templates and Queued Parcels.
Parcel Templates
1. You frequently ship to the same buyer.
2. You create a template shipment to that buyer - this is much more than just having the client's address in your online address book. You can save the recipient address, phone number, e-mail, preferred carrier (e.g., FedEx, UPS or Express Mail), preferred class of service (e.g., Overnight by 10:30, Overnight by 3 PM, 2 Day, Ground, etc.). You can even save 3rd Party Billing information for clients who want shipments under their FedEx or UPS account.
3. Give the template an easily recognizable nickname.
4. Save the Template in TransGuardian’s handy drop-down menu.
5. Next time you receive an order from that client, choose the Template, edit any variable details, and print the label. No more last-minute crunch. And no more having to remember (or make your employee remember) the client's preferences. You saved them once for all.
END
On the West Coast, carrier cutoffs are earlier than on the East Coast. The West Coast time zone is three hours earlier than Eastern Standard Time. All carrier planes have to leave the West Coast by around 7 PM to rendezvous at the Louisville or Memphis shipping hubs with the cargo planes departing the East Coast. East Coast planes can take off at 9 PM or later and still make the 1 AM cargo sortation.
The difference in time zones allows the West Coast jewelry business to fill client orders three hours later than their East Coast counterparts. That’s a big advantage. But West Coast jewelers also have an earlier, tighter shipping window at the end of the business day. That’s a big problem.
In the jewelry business, suppliers frequently receive orders early in the day. They know what they want to send out before the day ends. The problem is that, with the high price of gold, few suppliers can afford to keep all possible styles of settings and mountings in stock. So when a buyer asks for an item, frequently the supplier orders the mounting or setting from another vendor. Often it is made from scratch to suit the order. That means that the supplier may place the order at 11 AM, supply the gemstones, and then nag the setting manufacturer all day to get the finished item cast, polished and packed before the tight parcel pick up deadline.
When the finished merchandise arrives at the shipping desk, the scramble begins - pack it, make the label, declare the correct and final value for shipping insurance, declare the correct weight, and get the carrier's acceptance scan in time to make the cutoff for overnight delivery. The last few minutes of the day can be chaos, especially knowing that if you can’t get the goods to the buyer overnight, your competitor will!
TransGuardian's shipping software solves the problem with two new features called Parcel Queuing and Parcel Templates. Here's how they work:
Parcel Queuing
1. You get an order at 11 AM.
2. You create the shipment label, including declared value for parcel insurance, at 11:15 AM.
3. Rather than buy and print the label, you save it as a Queued Parcel (with an easily recognizable nickname).
4. At 5:15 PM, the merchandise arrives.
5. You choose the Queued Parcel from the TransGuardian software drop-down menu.
6. Make any last-minute changes.
7. Buy the label, print it, affix it to the package, and ship. No more end-of-day shipping crunch!
You can create, save, edit, and delete a custom library of Parcel Templates and Queued Parcels.
Parcel Templates
1. You frequently ship to the same buyer.
2. You create a template shipment to that buyer - this is much more than just having the client's address in your online address book. You can save the recipient address, phone number, e-mail, preferred carrier (e.g., FedEx, UPS or Express Mail), preferred class of service (e.g., Overnight by 10:30, Overnight by 3 PM, 2 Day, Ground, etc.). You can even save 3rd Party Billing information for clients who want shipments under their FedEx or UPS account.
3. Give the template an easily recognizable nickname.
4. Save the Template in TransGuardian’s handy drop-down menu.
5. Next time you receive an order from that client, choose the Template, edit any variable details, and print the label. No more last-minute crunch. And no more having to remember (or make your employee remember) the client's preferences. You saved them once for all.
END
TransGuardian.com Presents $25,000 Claim Check to Mr. Keurjikian of Garo Jewelry, Inc.
July 23, 2010, Los Angeles. On behalf of TransGuardian.com, Madlene Moseley and Rima Hagopian presented Mr. Garo Keurjikian of Garo Jewelry, Inc. a claim check for $25,000 for a jewelry parcel lost in transit while covered by TransGuardian.com.
Wells Fargo Insurance Services, the largest provider in the transportation industry, brokers TransGuardian.com’s declared value coverage.
Mr. Keurjikian is one of the most prominent and longest-established jewelers in the Los Angeles Diamond and Jewelry District.
TransGuardian.com is the creator of the original Online Best-Way Shipping Wizard, with 20 carrier services on demand and coverage up to $150,000 per parcel.
Mr. Keurjikian said, “I’ve only had one other loss in 20 years of shipping. I moved to TransGuardian because they saved me good money over the company I used to use. I’m sorry this loss had to happen, but I’m thankful TransGuardian came through.”
Wells Fargo Insurance Services, the largest provider in the transportation industry, brokers TransGuardian.com’s declared value coverage.
Mr. Keurjikian is one of the most prominent and longest-established jewelers in the Los Angeles Diamond and Jewelry District.
TransGuardian.com is the creator of the original Online Best-Way Shipping Wizard, with 20 carrier services on demand and coverage up to $150,000 per parcel.
Mr. Keurjikian said, “I’ve only had one other loss in 20 years of shipping. I moved to TransGuardian because they saved me good money over the company I used to use. I’m sorry this loss had to happen, but I’m thankful TransGuardian came through.”
Monday, November 10, 2008
DIAMOND CLUB OF THE WEST COAST, INC.ENDORSES TRANSGUARDIAN.COM AS FIRST ASSOCIATE MEMBER
In a historic move, The Diamond Club of the West Coast, Inc. (DCWC) has endorsed TransGuardian.com, a leading supplier of online logistics and security solutions, as its first-ever Associate Member.
TransGuardian.com ships and provides insurance for millions of dollars of gems and jewelry per day for DCWC Members and firms using its proprietary, multi-carrier (FedEx, UPS, DHL, USPS) software.
The DCWC is a one of the 26 elite clubs that form the World Federation of Diamond Bourses, a 61-year-old organization of the most highly respected manufacturers, dealers, and importers of diamonds, precious stones and jewelry.
DCWC Membership is restricted to businesses of the highest ethics. Good business practice and morality are paramount requisites of Membership, protected vigorously by the DCWC Constitution, which provides for arbitration and disciplinary procedures against any Member who transgresses the code. Membership is possible only after careful vetting by the DCWC Board and endorsement of at least four Board Members.
The purpose of the DCWC is to promote understanding and closer cooperation between businesses in the diamond and precious stones trade in the Western United States and worldwide.
“We’re very pleased to be the first service and technology provider in the industry to be honored with membership to the Diamond Club of the West Coast,” said Jim Moseley, President of TransGuardian.com. “It is a prestigious association that carries a stamp of integrity that we have worked hard to merit.”
TransGuardian.com is also a member in good standing of Polygon.net and the American Gem Trade Association.
TransGuardian.com ships and provides insurance for millions of dollars of gems and jewelry per day for DCWC Members and firms using its proprietary, multi-carrier (FedEx, UPS, DHL, USPS) software.
The DCWC is a one of the 26 elite clubs that form the World Federation of Diamond Bourses, a 61-year-old organization of the most highly respected manufacturers, dealers, and importers of diamonds, precious stones and jewelry.
DCWC Membership is restricted to businesses of the highest ethics. Good business practice and morality are paramount requisites of Membership, protected vigorously by the DCWC Constitution, which provides for arbitration and disciplinary procedures against any Member who transgresses the code. Membership is possible only after careful vetting by the DCWC Board and endorsement of at least four Board Members.
The purpose of the DCWC is to promote understanding and closer cooperation between businesses in the diamond and precious stones trade in the Western United States and worldwide.
“We’re very pleased to be the first service and technology provider in the industry to be honored with membership to the Diamond Club of the West Coast,” said Jim Moseley, President of TransGuardian.com. “It is a prestigious association that carries a stamp of integrity that we have worked hard to merit.”
TransGuardian.com is also a member in good standing of Polygon.net and the American Gem Trade Association.
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