TransGuardian’s New Profiles Make Shipping Even Faster and Easier

If you frequently make the same types of shipments over and over again, TransGuardian’s new PROFILES are for you. PROFILES save you time, labor and reduce errors when shipping valuable parcels. A PROFILE allows you to save Ship From, Ship To and Package Settings for re-use, time and again. Save the Profile and simply choose it from the PROFILES menu in TransGuardian’s multi-carrier software next time you ship to Big Box. You can change value, weight and other variables without having to input all the common details every time. You can save up to 99 customized PROFILES via your TransGuardian login. PROFILES let you plan your shipments when you have the time, and execute them calmly and accurately even up to the tightest shipping deadline. To see an online video example of PROFILES, click here. We’re making it so easy to ship and save, doing it the old way is just a waste of money and time!

TransGuardian Offers $300,000 Free Parcel Insurance in DCWC Holiday Raffle

The Diamond Dealers Club of the West Coast (DCWC) celebrated its 2012 Holiday Party on Thursday, December 20, 2012. TransGuardian’s COO, Madlene Moseley, serves on the Club Hospitality Committee, which organized the event. The Committee includes Rahul Parikh, Sarah Culang, Aaron Spicker, Mervyn Hahn, Fiona Cohen, Gaby Bachoura, and Lisa Wiener. Attendance was strong, and in addition to enjoying music, an extensive, hot buffet, and a wine bar, the guests enjoyed a raffle for gifts donated by Club Members and industry vendors. TransGuardian participated by offering $300,000 of free parcel insurance, via TransGuardian’s broker, Wells Fargo Insurance Services. Proceeds went to the non-profit DCWC’s general fund. TransGuardian’s President, Jim Moseley, has been a Member of the DCWC since 2007 and of the Diamond Dealers Club of NY (DDC) since 2011.

TransGuardian and USPS Save $5K Parcel

One of TransGuardian's New York diamond dealer clients sent a parcel on Thursday, December 14, to a recipient in Palm Springs. The client insured the parcel for $5,000. So far, so good. Then, at 10 PM New York time the client called TransGuardian's Senior Account Manager in New York, Paul Freedman. The problem: the client had just learned information about the buyer strongly suggesting that the transaction was fraudulent. The sender wanted to retrieve the parcel urgently, if at all possible. Consider that the time was late at night on the Thursday of the week before Christmas. Intercepting this parcel was far from a sure thing! Paul called Madlene Moseley, TransGuardian's COO, at 11 PM EST, who phoned the US Postmaster in Palm Springs the next morning. The tracking record showed that the Express Mail parcel had reached its destination - a rented PO Box at a local Mail and Parcel Center. An employee of the center had signed for the parcel, so the term of the transit insurance was up - the parcel had reached its destination in perfect safety. The problem was the recipient was suspected of fraud - if the recipient got ahold of that parcel, TransGaurdian's client would almost certainly lose $5,000. Madlene and the Postmaster agreed on a course of action. The Postmaster personally went to the Mail and Parcel Center and recovered the parcel. The parcel was returned to sender and traveled safely back to TransGuardian's office c/o of the Diamond Dealers Club of NY at 580 Fifth Avenue, 10th Floor, New York NY 10036. The client collected his parcel safely at TransGuardian's DDC office and said, "You guys are the BEST! I'm telling everyone on the street there's nobody like TransGuardian." And while we'd be the last to argue with this sentiment, we want to add that there's nobody like the US Postal Service. We have found again and again that the vast majority of USPS workers have proven willing and eager to support us and our clients above and beyond the call of duty. This is the busiest time of year for the USPS. That Palm Springs Postmaster undoubtedly had 1,000 pressing matters. But one client's parcel at risk was important enough to take action personally. Nothing against other carriers - but when shipments go wrong, and this happens with every carrier, we have consistently found that the combination of TransGuardian's risk mitigation software and the people and procedures of the US Postal Service is hard to beat.

Bloomberg Reports FedEx Overcharging Clients

In shipping news of interest, Bloomberg today made the following report:

FedEx Corp. (FDX) has been “systematically overcharging” customers by billing businesses and government offices at higher residential rates, a company sales executive said in an internal e-mail unsealed in a lawsuit. “I have brought this to attention of many people over the past five or six years, including more than one managing director, and no action has been taken to address it,” Alan Elam wrote in an e-mail on Aug. 2, 2011. “My belief is that we are choosing not to fix this issue because it is worth so much money to FedEx,” Elam said in a separate e-mail that day. The e-mails were unsealed yesterday in a class-action, or group, lawsuit claiming FedEx Corp. and FedEx Corporate Services Inc. overcharged commercial and government customers as much as $3 each for millions of packages delivered. The plaintiffs, who claim violations of federal civil racketeering laws, seek three times the amount of the alleged overcharges in their lawsuit. “We allege that FedEx has and continues to engage in a pattern of intentionally charging its customers residential delivery fees for deliveries to obviously non-residential addresses such as courthouses, government offices and banks,” Steven J. Rosenwasser, a lawyer for the plaintiffs, said in an interview.

See the whole Bloomberg article here.

TransGuardian’s ParkNShip Takes the Stress out of Shipping Deadlines

ParkNShip, a new feature on all TransGuardian multi-carrier shipping software modules, solves once for all the stress of the day’s end shipping deadline. Just input the details of all pending shipments on TransGuardian’s multi-carrier shipping software early in the day. But instead of buying labels then, PARK them for later. The shipments are saved in the ParkNShip Parking Lot. When the end-of-day deadline hits, simply choose from any of the PARKED shipments in the ParkNShip drop-down menu – and point, click, and ship. If halfway through preparing a shipment but interrupted by a phone call – simply PARK it, and resume later just where the shipment input left off. If a shipment might travel to the same client using either Express Mail or UPS, depending on how early or late the parcel is ready – PARK both options and use only the one required. Need to make last minute changes? No problem. A PARKED shipment can be edited any way desired. Shippers save valuable time by inputting all routine package-level details early in the day, when the pressure is off, and by tweaking the final details in the last few seconds before the carriers’ cutoff. And PARKED shipments incur charges only when purchased – otherwise the user can freely delete unused PARKED shipments – or save them for future use. TransGuardian’s ParkNShip saves labor dollars, because shippers no longer need multiple employees to handle the end-of-the day shipping crunch. And ParkNShip improves customer service, because shippers can queue overnight, second day and ground options for the same shipment and let the recipient make his or her choice of service class right up to the last minute before the carriers’ deadline. Click here to see a video on how ParkNShip works. Finally…a better way to ship. Because it’s not only about savings. It’s about choice.

TransGuardian Listed as Multi-Carrier Software Provider on Ontrac Website

OnTrac, the premier regional carrier in the seven Western States, now features TransGuardian on its Multi-Carrier Software web page at this link. TransGuardian (www.transguardian.com) offers a multi-carrier shipping solution that will typically save 30% over single carrier systems, reduce labor, and improve customer experience. TransGuardian's software can be web-based, downloadable, and/or integrated seamlessly via API with existing business systems and technologies. The software includes multi-carrier rating, routing, 3rd Party Insurance (via Wells Fargo Insurance Services), in/out barcode scanning, single or batch shipping, proof of delivery, automated tracking/tracing, queued and parked shipments, Zone Skip, unique RMA solutions, reports, USPS SCAN Forms and FIRM Books, manifesting, invoice reconciliation, and customizable preferences. It is customizable and scalable. Available over multiple work stations, locations, or countries. TransGuardian offers its clients special discounts with OnTrac, which ships overnight between California, Arizona, Nevada, Utah, Colorado, Oregon and Washington State. "OnTrac easily saves our clients 50% over FedEx," said Madlene Moseley, TransGuardian's COO. "We cover OnTrac up to $150,000 per parcel at deeply discounted insurance rates, and we have had an excellent security experience with OnTrac parcels."

TransGuardian Previews SNAP! – a True, Online Multi-Carrier Insured Parcel Wizard

TransGuardian is unveiling a new category of service: SNAP! - a true, multi-carrier best-way shipping wizard delivered via cloud computing.

Choosing the best way to ship is extremely complex, rather like choosing the best cell phone plan. The average business owner struggles to figure it out. Wizards have long been known for coaching users easily and step-by-step, through complex procedures. Now TransGuardian is delivering this kind of simplicity, speed, savings, and security for small parcel shipping through SNAP!

SNAP! helps users find best-way shipping selections with FedEx, OnTrac, UPS and the US Postal Service (USPS).

SNAP! also provides the option of shipping insurance up to $150,000 per parcel, arranged by Wells Fargo Insurance Services.

"I used to sell Pitney Bowes high-end multi-carrier solutions, for tens and often hundreds of thousands of dollars" said Madlene Moseley, TransGuardian's Executive Vice President. "TransGuardian has packed powerful, warehouse-level tools into SNAP! in a way that, truly, anyone can use them after 60 seconds of self-training. SNAP! is to traditional multi-carrier software what QuickBooks is to Mas90."

SNAP! is set for general release in September 2010. A preview is posted on YouTube at http://www.youtube.com/watch?v=VTPwtN0A2vI.